If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the Collegiate Assistance Center!
It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week
Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:
Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.
“I noticed a strange rash on my arms recently that won’t go away. What should I do?â€
“I’ve has a bad cold for several days. What else can I do to treat it at home?â€
“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?â€
Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.
“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?â€
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?â€
“I’m worried I may be pregnant. What should I do?â€
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?â€
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?â€
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?â€
“I feel worthless and sometimes think about hurting myself. What should I do?â€
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
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Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
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a side effect?â€
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?â€
“I’m worried I may be pregnant. What should I do?â€
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?â€
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Telephone/Online Counseling
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?â€
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?â€
“I feel worthless and sometimes think about hurting myself. What should I do?â€
Legal and Financial Services
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
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Innovative Web-Based Services
Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.
Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, your schedule of benefits, and instructions on how to file a claim.
2015-2016 School year
| Uncategorized Brochure 3-12-15 |
| Uncategorized Flyer 2015-2016 |
If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the My Account center! My Account is a secure website that will provide you with personalized benefits and health information. Â
 With My Account, you’ll have 24/7 internet access to:
| Log into MyAccount:Existing MyAccount users log in here | Create your MyAccount:You will be able to create your MyAccount 24-48 hours after your initial purchase of coverage.Be sure to use the email address you used to purchase coverage. | Forgot Username/Password:If you have forgotten your username or password, we’re happy to remind you. Follow the link and enter the information request. If a match is found, you will be emailed the information to the email address you provided when setting up your account. |
| Now Announcing…MyAccount Mobile Site!UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.The mobile site can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.firststudent.com.
Like the full MyAccount site, the data exchanged on the mobile site is fully secured with a Secure Socket Layer (SSL) certificate. SSL uses a complex system of key exchanges between your browser and the UnitedHealthcare StudentResources browser in order to encrypt data that is exchanged between the two before it is transmitted across the web.
*Note: Students must have a set up my account to be able to access mobile site. |
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are an eligible student.
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2014-2015 school year without experiencing a “Qualifying Life Eventâ€. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.†After thirty days, you will no longer be eligible.
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2014-2015 school year without experiencing a “Qualifying Life Eventâ€. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.†After thirty days, you will no longer be eligible.
If you have any questions about the waiver process, please call 800-505-4160 or
We are always happy to help in anyway.
Waive Your School’s Insurance
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive out) of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver†student.
2013 – 2014 School Year
IMPORTANT INFORMATION: Open Enrollment Periods for all eligible Students and dependents: If you or your dependent is eligible to purchase the annual coverage and you choose not to enroll before the Annual Enrollment Deadline, you or your dependent will not be eligible to enroll again until the following school year unless you experience a “Life Status†change during the year.
Hard Waiver student for your school is:
All Students attending Eureka College. Â If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Eureka College. If you are already covered under your own plan, you must complete the waiver by:
For those students who do not submit an approved waiver form before the deadlines, you will be automatically charged and officially enrolled in the Student Health Insurance Plan. Once enrolled, there are no refunds or cancelations. (Please note, automatic enrollment will occur AFTER the waiver deadline.)
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
PLEASE NOTE: Once you have completed the waiver form, an email will automatically be sent to the email address you provided, notifying you of the waiver request decision. If you receive a:
answered a question incorrectly, please CONTACT US
If you have any questions about the waiver process, please call 800-505-4160 or
We are always happy to help in anyway.
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
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For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
Welcome to the School Links Center. For your convenience, we have compiled a couple of links that we think you will find helpful throughout the school year.
Prescription Drug Information
2014-2015 School Year
Welcome to the Prescription Drug Information Center! As a UnitedHealthcare member, you have access to a comprehensive and quality pharmacy benefit, provided through the UnitedHealthcare Pharmacy Benefit Program. UnitedHealthcare uses OptumRx. (www.optumrx.com) for certain pharmacy benefit services including your mail order benefit.
Make informed decisions – When selecting a medication, you and your doctor should consult the UnitedHealthcare Prescription Drug List (PDL). The PDL includes most brand and generic medications approved by the FDA. Medications may be placed on different “tiers” based on their overall value, with Tier 1 being the most affordable tier option. Click below to download and review the current Prescription Drug List:
To determine if a medication is covered by your pharmacy benefit, its tier level and available lower cost alternatives, log in to “My Account“.
After you log into MyAccount, you can access:
Choose a pharmacy that is in the network – To get the most from your pharmacy benefit, you should use a participating retail pharmacy. There are over 60,000 retail pharmacies in our network, including both chain and independent stores located across the United States.
Use the Pharmacy Locator to find a participating retail pharmacy.
Participating Pharmacy Chains:
If you had to pay out of pocket for a prescription and need to receive a reimbursement please download the prescription claim form:
Filling prescriptions at pharmacies outside our network will increase your cost.
To get prescription drug information please call 1-855-828-7716.
Access theOptumRx Member FAQ for more information. Mail order benefits included only when applicable in your policy brochure.
