Travel Assistance, Evacuation & Repatriation
2013-2014 School Year
Welcome to the Travel Assistance Center! As a UnitedHealthcare member you are eligible for global emergency and medical assistance services provided by FrontierMEDEX. These benefits are available if you are traveling 100 miles or more from your permanent home, campus address, or while you are abroad. These services are accessible 24 hours a day, 365 days a year!
Sometimes while traveling you may feel “if it can go wrong, it will go wrong with meâ€. With this service, you have a caring partner to provide peace of mind for all issues that may occur while traveling. FrontierMEDEX is committed to resolve emergencies by doing whatever it takes…their goal is to save lives and solve problems!
One phone call to FrontierMEDEX connects you to:
- A state-of-the-art Emergency Response Center with worldwide response capabilities
- Experienced crisis management professionals
- A global network of over 41,000 pre-qualified medical providers
- Air and ground ambulance service providers
To learn more about this valuable benefit, review the FM Program Guide.
There are many services provided by this program, below is just a sample of what is offered:
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Program Summary
Worldwide Medical and Dental Referrals
We will provide referrals to help you locate appropriate treatment and quality care.
Facilitation of Hospital Admittance Payments
We will issue a prompt financial guarantee (or wire funds) up to five thousand dollars ($5,000) to facilitate admittance to a foreign (non-US) medical facility. To the extent additional funds are required; we will issue a prompt financial guarantee (or wire funds) to facilitate admittance upon securing such funds from you, your family, or your friends via wire transfer or credit card(s). You are ultimately responsible for the payment of the cost of medical care and treatment, including hospital expenses.
Dispatch of Doctors/Specialists
In an emergency where you cannot adequately be assessed by telephone for possible evacuation, or you cannot be moved and local treatment is unavailable, we will send an appropriate medical practitioner to you.
Transfer of Medical Records
Upon your consent, we will assist with the transfer of medical information and records to you or the treating physician.
Continuous Updates to Family and Home Physician
With your approval, we will provide case updates to appropriate individuals you designate in order to keep them informed.
Hotel Arrangements for Convalescence
We will assist you with the arrangement of hotel stays and room requirements before or after hospitalization.
Emergency Medical Evacuation
If you sustain an injury or suffer a sudden and unexpected illness and adequate medical treatment is not available in your current location, we will arrange and pay for a medically supervised evacuation to the nearest medical facility we determine to be capable of providing appropriate medical treatment. Your medical condition and situation must be such that, in the professional opinion of the health care provider and FrontierMEDEX, you require immediate emergency medical treatment, without which there would be a significant risk of death or serious impairment.
Transportation to Join a Hospitalized Participant
If you are traveling alone and are or will be hospitalized for more than three (3) consecutive days due to a coveredillness or injury, we will coordinate and pay for economy round-trip airfare for a person of your choice to join you.
Return of Dependent Children
If your dependent child(ren) age 18 or under are present but left unattended as a result of your injury or illness, we will coordinate and pay for one-way economy airfare to send them back to your home country. We will also arrange and pay for the services and transportation expenses of a qualified escort, if required and as determined by FrontierMEDEX.
Repatriation of Mortal Remains
If you sustain an injury or suffer a sudden and unexpected illness that results in your death, we will assist in obtaining the necessary clearances for your cremation or the return of your mortal remains. We will coordinate and pay for the expenses of the preparation and transportation of your mortal remains to your home country.
Replacement of Lost or Stolen Travel Documents
We will assist you in taking the necessary steps to replace passports, tickets, and other important travel documents.
Transfer of Funds
We will provide you with an emergency cash advance subject to us first securing funds from you or your family.
Legal Referrals
Should you require legal assistance, we will direct you to an attorney and assist you in securing a bail bond.
Message Transmittals
You may send and receive emergency messages toll-free, 24-hours a day, through our Emergency Response Center.
IMPORTANT: Insureds must call FrontierMEDEX first in order to activate this benefit. FrontierMEDEX does not reimburse monies spent for services not dispatched and rendered by FrontierMEDEX.
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@frontiermedex.com.
When calling the FrontierMEDEX Operations Center, please be prepared to provide:
1. Caller’s name, telephone and (if possible) fax number, and relationship to the patient;
2. Patient’s name, age, sex, and FrontierMEDEX ID Number as listed on your Medical ID Card;
3. Description of the patient’s condition;
4. Name, location, and telephone number of hospital, if applicable;
5. Name and telephone number of the attending physician; and
6. Information of where the physician can be immediately reached
FrontierMEDEX is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by FrontierMEDEX. Claims for reimbursement of services not provided by FrontierMEDEX will not be accepted.
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