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Customer Services

Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!

Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.

With a click of a button you will have all the information you need regarding your policy right at your fingertips!

On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!

 

Speak to a Live Customer Service Representative

 

Send us an Email

 

Send us a letter

Â

Call toll free1-800-505-41607 am – 7 pm CST CONTACT US We pride ourselves on returning all emails! FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067

 

 

Check Claim Status

If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.

Please visit our My Account center to log in to an existing account or to create a new one.

Customer Services

Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!

Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.

With a click of a button you will have all the information you need regarding your policy right at your fingertips!

On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!

 

Speak to a Live Customer Service Representative

 

Send us an Email

 

Send us a letter

Â

Call toll free1-800-505-41607 am – 7 pm CST CONTACT US We pride ourselves on returning all emails! FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067

 

 

Call a Nurse

Call a Nurse

 

Welcome to the Collegiate Assistance Center!

 

It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week

 

 

Nurseline

 

Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:

 

  • Aren’t sure if you have a serious medical problem?
  • Want to learn how to take care of a new or chronic condition?
  • Need information about medications, tests, or procedures?

Back to Top

 

Asking Questions

 

Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.

 

“I noticed a strange rash on my arms recently that won’t go away. What should I do?”

“I’ve has a bad cold for several days. What else can I do to treat it at home?”

“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”

Back to Top

 

Complex Decisions

 

Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.

 

“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”

“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”

“I’m worried I may be pregnant. What should I do?”

“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”

Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.

Back to Top

 

Telephone/Online Counseling

 

Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.

 

“I can’t sleep at night and have been really stressed. Should I see someone?”

“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”

“I feel worthless and sometimes think about hurting myself. What should I do?”

Back to Top

 

Legal and Financial Services

 

You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.

Back to Top

 

Innovative Web-Based Services

 

Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.

Back to Top

 

Please note:


Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.

 

Check Claim Status

If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.

Please visit our My Account center to log in to an existing account or to create a new one.

Brochures, Flyers & SBC

Review Brochures

 

Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

 

 

2013 – 2014 School Year

 

Back to Top

 

2012 – 2013 School Year

 

Back to Top

 

Call a Nurse

Welcome to the Collegiate Assistance Center!

It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week

Nurseline

Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:

  • Aren’t sure if you have a serious medical problem?
  • Want to learn how to take care of a new or chronic condition?
  • Need information about medications, tests, or procedures?

Back to Top

Asking Questions

Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.

“I noticed a strange rash on my arms recently that won’t go away. What should I do?”

“I’ve has a bad cold for several days. What else can I do to treat it at home?”

“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”

Back to Top

Complex Decisions

Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.

“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”

“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”

“I’m worried I may be pregnant. What should I do?”

“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”

Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.

Back to Top

Telephone/Online Counseling

Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.

“I can’t sleep at night and have been really stressed. Should I see someone?”

“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”

“I feel worthless and sometimes think about hurting myself. What should I do?”

Back to Top

Legal and Financial Services

You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.

Back to Top

Innovative Web-Based Services

Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.

Back to Top

Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number

 

Waive Your Schools Health Insurance

Waive Your School’s Insurance

Note: For best results, please use your desktop or laptop computer. Student Center is not supported for mobile devices.

As an academic health center, Jefferson requires all matriculated students to have health insurance, and to complete the enrollment/waiver process for each academic year.* If you have health insurance through another provider, it must meet the stated minimum requirements to qualify for a waiver. If you do not have coverage through another provider that meets the minimum requirements, then you must enroll in the school-sponsored student health insurance plan. Once enrolled, the plan will be in effect for the entire academic year. You may only terminate the insurance coverage if you have a qualifying life change event.
*Dates may vary by academic program.

For complete information on the health insurance requirement and to view a list of FAQs, please visit www.jefferson.edu/studenthealthinsurance

2014 – 2015 School Year

Annual Waiver Deadline:Â 10/1/14 In order to complete the waiver, you will need the following:

  • Your Jefferson campus key
  • Your current health insurance plan ID cardÂ
  • Your health insurance brochure or plan description.
Prior to beginning the waiver process, please check to make sure that your insurance meets the minimum requirements.
PLEASE NOTE: Once you have completed the waiver request form, a confirmation will automatically be sent to the email address you provided. The confirmation email will notify you of the status of your waiver request, with either an approved or denied status.Â
waive now to begin the waiver process.

If you have any questions about the waiver process click the contact us button below for the customer service at UnitedHealthcare.

  CONTACT US We are always happy to help in anyway.

Review Brochures

Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

2013 – 2014 School Year

Back to Top

2012 – 2013 School Year

Back to Top

 

Travel Assistance, Evacuation & Repatriation

As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.

UnitedHealthCare Global Brochure  Â

UnitedHealthCare Global Flyer

One simple phone call to the number on your UnitedHealthCare Global identification card will connect you to:

  • A global network of pre-qualified medical providers.
  • Experienced crisis management professionals.
  • A state-of-the-art Emergency Response Center with worldwide response capabilities.
  • Air and ground ambulance service providers.

UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:

  • Worldwide Medical and Dental Referrals
  • Facilitation of Hospital Admittance Payments
  • Dispatch of Doctors/Specialists
  • Transfer of Medical Records
  • Continuous Updates to Family and Home Physician
  • Hotel Arrangements for Convalescence
  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Return of Dependent Children
  • Repatriation of Mortal Remains
  • Replacement of Lost or Stolen Travel Documents
  • Transfer of Funds
  • Legal Referrals
  • Message Transmittals
  • And MORE

To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.

When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:

  • 1. Callers name, telephone and (if possible) fax number, and relationship to the patient;
  • 2. Patients name, age, sex, and UnitedHealthCare Global ID Number as listed on your Medical ID Card;
  • 3. Description of the patients condition; 4. Name, location, and telephone number of hospital, if applicable;
  • 4. Name, location, and telephone number of hospital, if applicable;
  • 5. Name and telephone number of the attending physician; and
  • 6. Information of where the physician can be immediately reached

For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.

 

PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.

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