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Call a Nurse

 

Welcome to the Collegiate Assistance Center!

 

It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week

 

 

Nurseline

 

Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:

 

  • Aren’t sure if you have a serious medical problem?
  • Want to learn how to take care of a new or chronic condition?
  • Need information about medications, tests, or procedures?

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Asking Questions

 

Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.

 

“I noticed a strange rash on my arms recently that won’t go away. What should I do?”

“I’ve has a bad cold for several days. What else can I do to treat it at home?”

“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”

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Complex Decisions

 

Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.

 

“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”

“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”

“I’m worried I may be pregnant. What should I do?”

“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”

 

Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.

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Telephone/Online Counseling

 

Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.

 

“I can’t sleep at night and have been really stressed. Should I see someone?”

“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”

“I feel worthless and sometimes think about hurting myself. What should I do?”

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Legal and Financial Services

 

You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.

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Innovative Web-Based Services

 

Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.

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Please note:


Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.

 

Waive Your School’s Insurance

Welcome to the Waive Your School’s Insurance Center!

This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.

Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver” student.

2013 – 2014 School Year – Fall Term

HARD WAIVERÂ STUDENTS

Domestic and International (Full-Time Students)
All full-time undergraduate students (12 or more credit hours) and all full-time graduate students (9 or more credits) entering in the fall term will automatically be assessed an insurance charge and enrolled in this health insurance plan unless proof of comparable insurance is furnished.

International Students (Part-Time Students)
All part-time undergraduate (less than 12 credit hours) and graduate (less than 9 credit hours) F1 or J1 international students entering in the fall term will automatically be assessed an insurance charge and enrolled in this health insurance plan unless proof of comparable insurance is furnished.

  • Fall Waiver Deadline: September 13, 2013


All students having comparable outside coverage can deduct the amount of the health insurance from their bill by completing the online Ramapo College Health Insurance Waiver Form, no later than the published waiver deadline. The waiver form and waiver deadline can be found on the

Â

bursar’s office website

 

 

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2013 – 2014 School Year – Spring Term

HARDÂ WAIVERÂ STUDENTS

Domestic and International (Full-Time Students)
All full-time undergraduate students (12 or more credit hours) and all full-time graduate students (9 or more credits) entering in the spring term will automatically be assessed an insurance charge and enrolled in this health insurance plan unless proof of comparable coverage is furnished.

International Students (Part-Time Students)
All part-time undergraduate (less than 12 credit hours) and graduate (less than 9 credit hours) F1 or J1 international students entering in the fall term will automatically be assessed an insurance charge and enrolled in this health insurance plan unless proof of comparable coverage is furnished.

  • Spring/Summer Waiver Deadline: January 31, 2014

 

All students having comparable outside coverage can deduct the amount of the health insurance from their bill by completing the online Ramapo College Health Insurance Waiver Form, no later than the published waiver deadline. The waiver form and waiver deadline can be found on the

 

bursar’s office website

Â

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2013 – 2014 School Year – Summer Term

Summer term enrollment is on a voluntary basis for all students. You are not required to waive out of the insurance.

 

 

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If you have any questions about the waiver process, please call 800-505-4160 or

CONTACT US

We are always happy to help in anyway.

 

 

Brochures, Flyers & SBC

Review Brochures

 

Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

 

 

2013 – 2014 School Year

 

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2012 – 2013 School Year

 

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Travel Assistance, Evacuation & Repatriation

As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.

UnitedHealthCare Global Brochure  Â

UnitedHealthCare Global Flyer

One simple phone call to the number on your UnitedHealthCare Global identification card will connect you to:

  • A global network of pre-qualified medical providers.
  • Experienced crisis management professionals.
  • A state-of-the-art Emergency Response Center with worldwide response capabilities.
  • Air and ground ambulance service providers.

UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:

  • Worldwide Medical and Dental Referrals
  • Facilitation of Hospital Admittance Payments
  • Dispatch of Doctors/Specialists
  • Transfer of Medical Records
  • Continuous Updates to Family and Home Physician
  • Hotel Arrangements for Convalescence
  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Return of Dependent Children
  • Repatriation of Mortal Remains
  • Replacement of Lost or Stolen Travel Documents
  • Transfer of Funds
  • Legal Referrals
  • Message Transmittals
  • And MORE

To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.

When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:

  • 1. Callers name, telephone and (if possible) fax number, and relationship to the patient;
  • 2. Patients name, age, sex, and UnitedHealthCare Global ID Number as listed on your Medical ID Card;
  • 3. Description of the patients condition; 4. Name, location, and telephone number of hospital, if applicable;
  • 4. Name, location, and telephone number of hospital, if applicable;
  • 5. Name and telephone number of the attending physician; and
  • 6. Information of where the physician can be immediately reached

For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.

 

PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.

Sports / Athletic Insurance

Welcome to the Sports Athletic Insurance Center! Here, we will help you with any questions you have about your school’s Intercollegiate Sports Coverage and provide you with the information you need to file your claim. We’re always here to help make the claim process easier & faster for you!

2010 – 2011 School Year

As soon as the injury occurs, contact the athletic training staff. They need to document the injury and notify us with the injury details. This is one step towards a speedy turn-around time on your claim.

If you would like to review your Intercollegiate Sports benefits, please download a copy of your policy.

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Don’t know what doctor or hospital to visit? Your plan does not require the use of a Preferred Provider (the Physicians, Hospitals and other health care providers who have contracted to provide specific medical care at negotiated prices), but using one may reduce your out-of-pocket expenses. To find a Participating Preferred Provider, please click here

Don’t know what to do to submit a claim? Download the “How to Submit a Sports Claim” form! This gives you detailed information on what you should do to submit a claim or to get reimbursed for a claim that you paid out of pocket. There is also a list of forms describing what each form can help you with and what you should do before and after you visit a provider.

What does my provider need to know? Your provider will need to know where to send your claim, the phone number to call for benefits and to verify coverage, how they can submit your claim and what they should include. The Claim Submission Information Form will answer these questions. Please make sure to take this form with you when visiting your provider, as it supplies your provider with accurate instructions on how to submit the claim on your behalf. You can also take a temporary ID Card to show your provider at your visit. If you do not have one, you can get one from your Athletic Department

If you would like someone from your Athletic Department or a parent to assist you with filing your claim and to be able to discuss details of your claim with our claim department, you will need to complete and sign a PRA (Personal Representative Appointment) Form. The Specific Case Authorization Form gives us permission to discuss only one specific medical condition with your Personal Representative, as you would specify on the form.

If you would like someone from your Athletic Department or a parent to assist you with filing your claim and to be able to discuss details of your claim with our claim department, you will need to complete and sign a PRA (Personal Representative Appointment) Form. The Yearly Authorization Form gives us permission to discuss any and all medical conditions with your Personal Representative, throughout the school year. This form is filled out once and is good for every injury for the entire school year.

If you don’t see what you are looking for or would like to talk to a live representative, please visit our Customer Service Center and it would be our pleasure to assist you!

 

Links

Welcome to the School Links Center. For your convenience, we have compiled a couple of links that we think you will find helpful throughout the school year.

  • Ramapo College of New Jersey’s website is a great resource for obtaining information to manage your college career. To access your school’s home page and learn more about what your school has to offer, please click here.
  • To learn more about your Student Health Center and the services provided, please click here.

 

Prescription Drug Information

Prescription Drug Information

2014-2015 School Year

Welcome to the Prescription Drug Information Center! As a UnitedHealthcare member, you have access to a comprehensive and quality pharmacy benefit, provided through the UnitedHealthcare Pharmacy Benefit Program. UnitedHealthcare uses OptumRx. (www.optumrx.com) for certain pharmacy benefit services including your mail order benefit.

Welcome Brochure

Make informed decisions – When selecting a medication, you and your doctor should consult the UnitedHealthcare Prescription Drug List (PDL). The PDL includes most brand and generic medications approved by the FDA. Medications may be placed on different “tiers” based on their overall value, with Tier 1 being the most affordable tier option. Click below to download and review the current Prescription Drug List:

 

 

 

 

To determine if a medication is covered by your pharmacy benefit, its tier level and available lower cost alternatives, log in to “My Account“.

After you log into MyAccount, you can access:

  • Â Payment, pricing and coverage information about most prescription medications
  • Â Information about lower cost medication alternatives
  • A list of participating retail pharmacies by ZIP code
  • Â Your prescription history

 

Choose a pharmacy that is in the network – To get the most from your pharmacy benefit, you should use a participating retail pharmacy. There are over 60,000 retail pharmacies in our network, including both chain and independent stores located across the United States.

Use the Pharmacy Locator to find a participating retail pharmacy.

Participating Pharmacy Chains:

Participating Pharmacy Chains

If you had to pay out of pocket for a prescription and need to receive a reimbursement please download the prescription claim form:

 

 

Filling prescriptions at pharmacies outside our network will increase your cost.

To get prescription drug information please call 1-855-828-7716.

Access theOptumRx Member FAQ for more information. Mail order benefits included only when applicable in your policy brochure.

Need an ID Card?

Welcome to the ID Card Center! If you have lost or misplaced your ID Card, worry no more! We are here to assist you. Here, you will have instant access to a temporary ID card and have the opportunity to request a new permanent ID card from the comfort of your own computer chair.

Permanent ID Card

If you would like to request a permanent ID card or print out a temporary ID card, please click here to log into MyAccount. This allows you to request a permanent ID card that will be shipped within 24 to 48 hours of your request. While you are waiting for your Permanent ID Cards to arrive, you may also print out a temporary ID card and MyAccount will do all the work for you. This temporary ID will have your name, Policy number, and ID number already included.

Now Announcing…MyAccount Mobile Site

UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site, my.uhcsr.com, puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.

The mobile site, my.uhcsr.com , can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.uhcsr.com.

*Note: Students must have a set up my account to be able to access mobile site.

It would be our pleasure to assist you with any ID Card need you may have. Please feel free to visit our “Customer Service” center with any other questions regarding your ID card.

 

Ramapo College of New Jersey

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Welcome to the Ramapo College of New Jersey homepage. This page provides all of the tools you need to manage your student health insurance plan.

From here, you can do everything from enrolling in your school’s plan, set up a personal My Account to check your claim status, file medical claims, review the details of your plan or simply educate yourself on the basics of health insurance.

You can navigate easily through the site by selecting any of the links provided on the left hand side.

If you are unable to find what you’re looking for, please visit our

CUSTOMER SERVICE CENTER

 

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