If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the Collegiate Assistance Center!
It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week
Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:
Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.
“I noticed a strange rash on my arms recently that won’t go away. What should I do?â€
“I’ve has a bad cold for several days. What else can I do to treat it at home?â€
“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?â€
Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.
“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?â€
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?â€
“I’m worried I may be pregnant. What should I do?â€
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?â€
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?â€
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?â€
“I feel worthless and sometimes think about hurting myself. What should I do?â€
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.
Review Brochures
Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.
Welcome to the Sports Athletic Insurance Center! Here, we will help you with any questions you have about your school’s Intercollegiate Sports Coverage and provide you with the information you need to file your claim. We’re always here to help make the claim process easier & faster for you!
As soon as the injury occurs, contact the athletic training staff. They need to document the injury and notify us with the injury details. This is one step towards a speedy turn-around time on your claim.
If you would like to review your Intercollegiate Sports benefits, please download a copy of your policy.
Don’t know what doctor or hospital to visit? Your plan does not require the use of a Preferred Provider (the Physicians, Hospitals and other health care providers who have contracted to provide specific medical care at negotiated prices), but using one may reduce your out-of-pocket expenses. To find a Participating Preferred Provider, please click here
Don’t know what to do to submit a claim? Download the “How to Submit a Sports Claim†form! This gives you detailed information on what you should do to submit a claim or to get reimbursed for a claim that you paid out of pocket. There is also a list of forms describing what each form can help you with and what you should do before and after you visit a provider.
What does my provider need to know? Your provider will need to know where to send your claim, the phone number to call for benefits and to verify coverage, how they can submit your claim and what they should include. The Claim Submission Information Form will answer these questions. Please make sure to take this form with you when visiting your provider, as it supplies your provider with accurate instructions on how to submit the claim on your behalf. You can also take a temporary ID Card to show your provider at your visit. If you do not have one, you can get one from your Athletic Department
If you would like someone from your Athletic Department or a parent to assist you with filing your claim and to be able to discuss details of your claim with our claim department, you will need to complete and sign a PRA (Personal Representative Appointment) Form. The Specific Case Authorization Form gives us permission to discuss only one specific medical condition with your Personal Representative, as you would specify on the form.
If you would like someone from your Athletic Department or a parent to assist you with filing your claim and to be able to discuss details of your claim with our claim department, you will need to complete and sign a PRA (Personal Representative Appointment) Form. The Yearly Authorization Form gives us permission to discuss any and all medical conditions with your Personal Representative, throughout the school year. This form is filled out once and is good for every injury for the entire school year.
If you don’t see what you are looking for or would like to talk to a live representative, please visit our Customer Service Center and it would be our pleasure to assist you!
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver†student.
HARD WAIVER STUDENT WAIVER INSTRUCTIONS
All full-time undergraduate students taking 12 or more credit hours and graduate students or matriculated students taking 9 or more credit hours. If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Rowan University. You must complete an on-line waiver or enroll in the University’s policy, by:
WAIVE NOWÂ to start the waiver process.
For those students who do not submit an approved waiver form before the deadline, you will be automatically charged and officially enrolled in the Student Health Insurance Plan. Once enrolled, there are no refunds or cancellations. (Automatic enrollment will occur AFTER the waiver deadline.)
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
We are always happy to help in anyway. If you have any questions about the waiver process, please call 800-505-4160 or by e-mail:
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
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For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
Welcome to the School Links Center. For your convenience, we have compiled a couple of links that we think you will find helpful throughout the school year.
Prescription Drug Information
2014-2015 School Year
Welcome to the Prescription Drug Information Center! As a UnitedHealthcare member, you have access to a comprehensive and quality pharmacy benefit, provided through the UnitedHealthcare Pharmacy Benefit Program. UnitedHealthcare uses OptumRx. (www.optumrx.com) for certain pharmacy benefit services including your mail order benefit.
Make informed decisions – When selecting a medication, you and your doctor should consult the UnitedHealthcare Prescription Drug List (PDL). The PDL includes most brand and generic medications approved by the FDA. Medications may be placed on different “tiers” based on their overall value, with Tier 1 being the most affordable tier option. Click below to download and review the current Prescription Drug List:
To determine if a medication is covered by your pharmacy benefit, its tier level and available lower cost alternatives, log in to “My Account“.
After you log into MyAccount, you can access:
Choose a pharmacy that is in the network – To get the most from your pharmacy benefit, you should use a participating retail pharmacy. There are over 60,000 retail pharmacies in our network, including both chain and independent stores located across the United States.
Use the Pharmacy Locator to find a participating retail pharmacy.
Participating Pharmacy Chains:
If you had to pay out of pocket for a prescription and need to receive a reimbursement please download the prescription claim form:
Filling prescriptions at pharmacies outside our network will increase your cost.
To get prescription drug information please call 1-855-828-7716.
Access theOptumRx Member FAQ for more information. Mail order benefits included only when applicable in your policy brochure.
Welcome to the ID Card Center! If you have lost or misplaced your ID Card, worry no more! We are here to assist you. Here, you will have instant access to a temporary ID card and have the opportunity to request a new permanent ID card from the comfort of your own computer chair.
Permanent ID Card
If you would like to request a permanent ID card or print out a temporary ID card, please click here to log into MyAccount. This allows you to request a permanent ID card that will be shipped within 24 to 48 hours of your request. While you are waiting for your Permanent ID Cards to arrive, you may also print out a temporary ID card and MyAccount will do all the work for you. This temporary ID will have your name, Policy number, and ID number already included.
Now Announcing…MyAccount Mobile Site
UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site, my.uhcsr.com, puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.
The mobile site, my.uhcsr.com , can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.uhcsr.com.
*Note: Students must have a set up my account to be able to access mobile site.
It would be our pleasure to assist you with any ID Card need you may have. Please feel free to visit our “Customer Service†center with any other questions regarding your ID card.
Welcome to the My Account center! My Account is a secure website that will provide you with personalized benefits and health information. Â
 With My Account, you’ll have 24/7 internet access to:
| Log into MyAccount:Existing MyAccount users log in here | Create your MyAccount:You will be able to create your MyAccount 24-48 hours after your initial purchase of coverage.Be sure to use the email address you used to purchase coverage. | Forgot Username/Password:If you have forgotten your username or password, we’re happy to remind you. Follow the link and enter the information request. If a match is found, you will be emailed the information to the email address you provided when setting up your account. |
| Now Announcing…MyAccount Mobile Site!UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.The mobile site can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.firststudent.com.
Like the full MyAccount site, the data exchanged on the mobile site is fully secured with a Secure Socket Layer (SSL) certificate. SSL uses a complex system of key exchanges between your browser and the UnitedHealthcare StudentResources browser in order to encrypt data that is exchanged between the two before it is transmitted across the web.
*Note: Students must have a set up my account to be able to access mobile site. |
