Register for Camp

File a Medical Claim

Welcome to the File a Medical Claim Center! We understand the hassles that come along with filing your claims, which is why we want to make this process as quick and painless for you as possible. Below you will find all the information you will need to file a medical claim.

Submit a Claim by Mail

It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.

Medical Claim Form

Your doctor will need to fill out the second page of the form.

Mail Claim Forms to:
FIRSTSTUDENT
P.O. Box 809025
Dallas, TX 75380-9025

Submit a Claim Electronically

Your Doctor can also submit a claim electronically, using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.

If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-800-505-4160 or

CONTACT US

Enroll Now – Health Insurance

Student / Dependent Enrollment

 

Note: For best results, please use your desktop or laptop computer. Student Center is not supported for mobile devices.Â

Welcome to the Student / Dependent Enrollment Center! We are here to help make enrolling as easy and as painless as possible.

We suggest you review the brochure for your rates, effective dates and optional coverages before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.

View your brochure

2014 – 2015 School Year

PLEASE NOTE: If you do not enroll for the year in the fall semester, you will not be able to enroll later during the 2014-2015 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.” After thirty days, you will no longer be eligible.

CONTACT USÂ for cost and more information.
Â

ENROLLMENT INSTRUCTIONS FOR “HARD WAIVER” STUDENTS
If you are a……
Domestic undergraduate matriculated student, an international student or a Law School student you are considered a “hard waiver” student and you are required to purchase this plan, unless proof of comparable coverage is furnished.
Â
 IN COVERAGE ON-LINE:  (This link is for hard waiver students only) (Instructions are below for Voluntary Students & Dependent Enrollment.)
  • Annual Enrollment Deadline: 9/13/14Â
  • Spring/Summer Enrollment Deadline: 1/24/15 (For new incoming students only)
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school, after the waiver deadline.
If you have previously waived out of the insurance and would like to enroll, or if your non-school sponsored coverage is being terminated and you are now looking to enroll in the Student Injury & Sickness plan, pleaseÂ

ENROLLMENT INSTRUCTIONS FOR “VOLUNTARY” STUDENTS
If you are a…
Domestic non-matriculating undergraduate degree-seeking student taking 6 credit hours or more on campus, or a Domestic Graduate Student taking 6 credit hours or more classes on campus, a Domestic PhD Student, or a PhD-Thesis Continuation Student you are eligible to enroll with an enrollment form.  Please see instructions below.

ENROLLMENT INSTRUCTIONS FOR “DEPENDENTS”
Eligible students who do enroll may also insure their Dependents. Please see instructions below.

TO ENROLL:
(Voluntary Students, Qualifying Life Event Students & Dependents only)
Download an enrollment form and submit by mail using a check or money order. The mailing address is listed on the back of the Enrollment Forms.
  • Annual Enrollment Deadline: 9/13/14
  • Spring/Summer Enrollment Deadline: 1/24/15Â (For new incoming students only)
  • Summer Enrollment Deadline:Â 5/30/15Â (For new incoming students only.)Â
The effective date of your coverage will be the date we receive the enrollment form with full payment and any necessary information, in our office. All forms must be received in our office prior to the enrollment deadline date. Forms received after the deadline date will be returned to sender.
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school, after the waiver deadline.
Summer Enrollment is completed with an enrollment form. For those eligible students, an enrollment form is e-mailed to you, but it must be in our office with check or money order by 5/30/15. If you have not received the enrollment form, please contact us below.

 

 



 

If you have any questions about the enrollment process, please call 800-505-4160 or

We are always happy to help in anyway.

 

PRIVACY POLICY

Dental, Vision and Other Discount Services

Dental, Vision and Other Discount Services

 

Included with your student health insurance policy is the UnitedHealth Allies discount card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:

Dental Care

Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.

Back to Top

Vision Care

Pay no more than $40 for an annual eye exam, save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).

Back to Top

Wellness products and services

Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care and Wellness Products and Services please click on the link below:

Back to Top

UnitedHealth Allies is not insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.

Customer Services

Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!

Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.

With a click of a button you will have all the information you need regarding your policy right at your fingertips!

On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!

 

Speak to a Live Customer Service Representative

 

Send us an Email

 

Send us a letter

Â

Call toll free1-800-505-41607 am – 7 pm CST CONTACT US We pride ourselves on returning all emails! FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067

 

 

Check Claim Status

If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.

Please visit our My Account center to log in to an existing account or to create a new one.

Call a Nurse

Call a Nurse

Welcome to the NurseLine / Student Assistance Center! Your comprehensive NurseLine / Student Assistance benefit supports you and your eligible dependents with a wide range of issues—all at no cost to you. Our experts can offer trusted advice 24/7 and assist with balancing school and personal responsibilities. We look forward to serving you!

NurseLine

 

Health questions and issues can come up anytime. With NurseLine, you and your family have unlimited access to a Registered Nurse day or night. You can rest easy, knowing there’s somewhere to turn for trusted advice when you need it most.
A Registered Nurse can help guide you to the right care at the right time, self-care measures to ease symptoms and treat non-urgent conditions, and dependable information about diseases and medications. NurseLine can help you take charge of your health.
Our experienced nurses are available 24/7 to:
Â
  • Offer self-care information for non-urgent health issues
  • Direct you to the appropriate care for immediate attention
  • Explain health conditions and treatments
  • Answer questions about symptoms or medications
  • Recommend how to treat a fever in the middle of the night
  • Tell you if your symptoms mean you have the flu
  • Advise how to ease common problems like a sore shoulder
  • Inform you of side effects of your medications
NurseLine is the perfect resource for when you can’t reach your doctor and need immediate answers to your health questions. Call anytime 24/7.

Student Assistance Program

 

College life is exciting but it can also be stressful if you are balancing class with personal responsibilities. In addition, you may be facing more serious issues like family matters, depression or substance abuse that you can’t handle by yourself. Don’t let problems keep you from enjoying college and preparing for the future. Get the help you need today!
Health Advocate will provide you with the right tools to help you through some of life’s toughest challenges. Students can call Health Advocate’s toll-free number for confidential, short-term professional assistance, focusing on coping skills for a full range of emotional, family and other personal issues.
A Licensed Professional Counselor will…
Â
  • Provide confidential, short-term, telephonic counseling
  • Offer referrals for long-term counseling or specialized care, as needed
  • Address stress, depression, family issues, substance abuse and more
  • Provide assistance with budgeting and other financial concerns
  • Research child care and eldercare resources
  • Be available via telephone 24/7 in a crisis
REMEMBER: Call 911 or go to the ER in an emergency.

Brochures, Flyers & SBC

Review Brochures

 

Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.

2014 – 2015 School Year

  • Brochure Coming Soon!

Waive Your School’s Insurance

Welcome to the Waive Your School’s Insurance Center!

This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.

Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver” student.

2013 – 2014 School Year

A hard waiver student for your school is:
All registered International students.
If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Valencia College.

A voluntary student for your school is:
All Exchange Visitors and those participating in OPT programs.
If this is you then you are exempt from the waiver process and you are not required to waive out of your school’s plan.

For waiver information please contact Insurance for Students at 1-800- 356-1235 or visit their web site:

insurance for students

 

Back to Top

If you have any questions about the waiver process, please call 800-505-4160 or

CONTACT US

We are always happy to help in anyway.

 

Travel Assistance, Evacuation & Repatriation

As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.

One simple phone call to the number on your UnitedHealthCare Global identification card will connect you to:

  • A global network of pre-qualified medical providers.
  • Experienced crisis management professionals.
  • A state-of-the-art Emergency Response Center with worldwide response capabilities.
  • Air and ground ambulance service providers.

UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:

  • Worldwide Medical and Dental Referrals
  • Facilitation of Hospital Admittance Payments
  • Dispatch of Doctors/Specialists
  • Transfer of Medical Records
  • Continuous Updates to Family and Home Physician
  • Hotel Arrangements for Convalescence
  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Return of Dependent Children
  • Repatriation of Mortal Remains
  • Replacement of Lost or Stolen Travel Documents
  • Transfer of Funds
  • Legal Referrals
  • Message Transmittals
  • And MORE

To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.

When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:

  • 1. Callers name, telephone and (if possible) fax number, and relationship to the patient;
  • 2. Patients name, age, sex, and UnitedHealthCare Global ID Number as listed on your Medical ID Card;
  • 3. Description of the patients condition; 4. Name, location, and telephone number of hospital, if applicable;
  • 4. Name, location, and telephone number of hospital, if applicable;
  • 5. Name and telephone number of the attending physician; and
  • 6. Information of where the physician can be immediately reached

For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.

 

PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.

Links

Welcome to the School Links Center. For your convenience, we have compiled a couple of links that we think you will find helpful throughout the school year.

  • Valencia Community College’s website is a great resource for obtaining information to manage your college career. To access your school’s home page and learn more about what your school has to offer, please click here.