If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the NurseLine / Student Assistance Center! Your comprehensive NurseLine / Student Assistance benefit supports you and your eligible dependents with a wide range of issues—all at no cost to you. Our experts can offer trusted advice 24/7 and assist with balancing school and personal responsibilities. We look forward to serving you!
Health questions and issues can come up anytime. With NurseLine, you and your family have unlimited access to a Registered Nurse day or night. You can rest easy, knowing there’s somewhere to turn for trusted advice when you need it most.
A Registered Nurse can help guide you to the right care at the right time, self-care measures to ease symptoms and treat non-urgent conditions, and dependable information about diseases and medications. NurseLine can help you take charge of your health.
NurseLine is the perfect resource for when you can’t reach your doctor and need immediate answers to your health questions. Call anytime 24/7.
Our experienced nurses are available 24/7 to:
College life is exciting but it can also be stressful if you are balancing class with personal responsibilities. In addition, you may be facing more serious issues like family matters, depression or substance abuse that you can’t handle by yourself. Don’t let problems keep you from enjoying college and preparing for the future. Get the help you need today!
Health Advocate will provide you with the right tools to help you through some of life’s toughest challenges. Students can call Health Advocate’s toll-free number for confidential, short-term professional assistance, focusing on coping skills for a full range of emotional, family and other personal issues.
A Licensed Professional Counselor will…
REMEMBER: Call 911 or go to the ER in an emergency.
ENROLL NOW HEALTH INSURANCE
Welcome to the Student / Dependent Enrollment Center! We are here to help make enrolling as easy and as painless as possible.
We suggest you review your brochure and rates before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.
View your Student Tools Brochure
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PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2015-2016 school year without experiencing a “Qualifying Life Eventâ€. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.â€Â After thirty days, you will no longer be eligible.
HARD WAIVER INTERNATIONAL STUDENT ENROLLMENT INSTRUCTIONS
If you are a…
As an international student you are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished.
ENROLL NOWÂ IN COVERAGE ON-LINE
(Hard waiver international students only)
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If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school.
If you have previously waived out of the insurance but your non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan, please:
DEPENDENTS OF HARD WAIVER INTERNATIONAL STUDENTS ENROLLMENT INSTRUCTIONS
Hard Waiver Students who do enroll may also insure their eligible dependents
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If your dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or if you have any questions about the enrollment process, please:
VOLUNTARY DOMESTIC STUDENTS AND THEIR DEPENDENTS ENROLLMENT INSTRUCTIONS
If you are a…
an undergraduate taking 3 or more credit hours, a graduate taking 1 or more credit hours or enrolled in a departmental 601, 610 or 611 course, a non-graduate assistant/graduate fellow student, a Hershey Medical student, a graduate assistant or graduate fellow, visiting scholar, student enrolled in the intensive English communication program or student who participates in the Co-op work experience program as part of your required academic program. you are eligible to enroll online or with an enrollment form. Voluntary Students who do enroll may also insure their eligible dependents. Please see instructions below to enroll.
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The effectIve date of your coverage will be the period start date for the coverage period you enrolled.
If you or your Dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or If you have any questions about the enrollment process, please:
CONTACT US
We are always happy to help in anyway.
PRIVACY POLICY
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Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, your schedule of benefits, and instructions on how to file a claim.
| Fairleigh Dickinson University Flyer |
| Fairleigh Dickinson University Brochure |
| NurseLine & Student Assistance Program Flyer |
| Hard Waiver Student Flyer |
| Voluntary Student Flyer |
| Fairleigh Dickinson University Brochure |
| Schedule of Benefits & Coverages |
Welcome to the My Account center! My Account is a secure website that will provide you with personalized benefits and health information. Â
 With My Account, you’ll have 24/7 internet access to:
| Log into MyAccount:Existing MyAccount users log in here | Create your MyAccount:You will be able to create your MyAccount 24-48 hours after your initial purchase of coverage.Be sure to use the email address you used to purchase coverage. | Forgot Username/Password:If you have forgotten your username or password, we’re happy to remind you. Follow the link and enter the information request. If a match is found, you will be emailed the information to the email address you provided when setting up your account. |
| Now Announcing…MyAccount Mobile Site!UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.The mobile site can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.firststudent.com.
Like the full MyAccount site, the data exchanged on the mobile site is fully secured with a Secure Socket Layer (SSL) certificate. SSL uses a complex system of key exchanges between your browser and the UnitedHealthcare StudentResources browser in order to encrypt data that is exchanged between the two before it is transmitted across the web.
*Note: Students must have a set up my account to be able to access mobile site. |
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!
Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.
With a click of a button you will have all the information you need regarding your policy right at your fingertips!
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!
Speak to a Live Customer Service Representative
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Send us an Email
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Send us a letter |
| Call toll free1-800-505-41607 am – 7 pm CST | CONTACT US We pride ourselves on returning all emails! | FIRSTSTUDENT PO Box 809067 Dallas, TX 75380-9067 |
Welcome to the Waive Your Schools Insurance Center!
This page is for those students who wish to opt-out (waive out) of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver†student.
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PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2015-2016 school year without experiencing a “Qualifying Life Eventâ€. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.â€Â After thirty days, you will no longer be eligible.
A Hard Waiver student for your school is:
All international students. If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Penn State University.
For those students who do not submit an approved waiver form before the deadline, you will be automatically charged and officially enrolled in the Student Health Insurance Plan. Once enrolled, there are no refunds or cancelations. (Please note, automatic enrollment will occur AFTER the waiver deadline.)
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
PLEASE NOTE: Once you have completed the waiver form, an email will be sent automatically to the email address you provided, notifying you of the waiver request decision. If you receive a:
You are a voluntary student if you are:
an undergraduate taking 3 or more credit hours, a graduate taking 1 or more credit hours or enrolled in a departmental 601, 610 or 611 course, a non-graduate assistant/graduate fellow student, a Hershey Medical student, a graduate assistant or graduate fellow, visiting scholar, student enrolled in the intensive English communication program or student who participates in the Co-op work experience program as part of your required academic program. If you are one of these students, you are exempt from the waiver process and you are not required to waive out of your school’s plan.
If you have any questions about the waiver process, please call   800-505-4160
or
We are always happy to help in anyway.
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
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For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE:Â UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
I’m Sorry, this page is currently under construction and should be available within the next couple of weeks.
Prescription Drug Information
2014-2015 School Year
Welcome to the Prescription Drug Information Center! As a UnitedHealthcare member, you have access to a comprehensive and quality pharmacy benefit, provided through the UnitedHealthcare Pharmacy Benefit Program. UnitedHealthcare uses OptumRx. (www.optumrx.com) for certain pharmacy benefit services including your mail order benefit.
Make informed decisions – When selecting a medication, you and your doctor should consult the UnitedHealthcare Prescription Drug List (PDL). The PDL includes most brand and generic medications approved by the FDA. Medications may be placed on different “tiers” based on their overall value, with Tier 1 being the most affordable tier option. Click below to download and review the current Prescription Drug List:
To determine if a medication is covered by your pharmacy benefit, its tier level and available lower cost alternatives, log in to “My Account“.
After you log into MyAccount, you can access:
Choose a pharmacy that is in the network – To get the most from your pharmacy benefit, you should use a participating retail pharmacy. There are over 60,000 retail pharmacies in our network, including both chain and independent stores located across the United States.
Use the Pharmacy Locator to find a participating retail pharmacy.
Participating Pharmacy Chains:
If you had to pay out of pocket for a prescription and need to receive a reimbursement please download the prescription claim form:
Filling prescriptions at pharmacies outside our network will increase your cost.
To get prescription drug information please call 1-855-828-7716.
Access theOptumRx Member FAQ for more information. Mail order benefits included only when applicable in your policy brochure.
